Charter squeezes more money out of Internet users with new cancellation policy


Enlarge (credit: Getty Images | Sean Gladwell)

Charter is making it more expensive to cancel its Spectrum Internet service, as it will begin charging customers for the full month after they cancel instead of providing a prorated final bill.

Charter broke the news to customers in the fine print of their latest billing statements. Stop the Cap reported the change yesterday, and we were able to confirm it on the May billing statement received by an Ars staffer in Texas who subscribes to a triple-play package with Spectrum TV, phone, and Internet service.

“Effective on or after June 23, 2019 and consistent with the Terms and Conditions of Service, Spectrum will no longer provide a pro rata credit for services sold on a monthly basis that are cancelled prior to the end of the current billing month,” the notice to customers says.

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