AT&T outclassed Verizon in hurricane response, and it wasn’t close, union says

AT&T outclassed Verizon in hurricane response, and it wasn’t close, union says

Enlarge / PANAMA CITY, Fla. – OCTOBER 19: Mark Mauldin hangs a sign near the front of his property expressing his dissatisfaction with his Verizon cell phone service following Hurricane Michael, which slammed into the Florida Panhandle on October 10. (credit: Getty Images | Scott Olson )

After Hurricane Michael wreaked havoc on Florida last year, AT&T restored wireless service more quickly than Verizon because it relied on well-trained employees while Verizon instead used contractors that “did not have the proper credentials,” according to a union that represents workers from both telecoms.

The Communications Workers of America (CWA) made the allegations yesterday in a filing with the Federal Communications Commission, which recently found that carriers’ mistakes prolonged outages caused by the hurricane. Many customers had to go without cellular service for more than a week.

It’s not surprising for a union to argue that union workers are preferable

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FCC says carriers failed Florida after hurricane—but lets them off the hook

FCC says carriers failed Florida after hurricane—but lets them off the hook

Enlarge / FCC Chairman Ajit Pai speaking at a press conference on October 1, 2018, in Washington, DC. (credit: Getty Images | Mark Wilson )

The Federal Communications Commission isn’t punishing carriers for their horrible response to Hurricane Michael in Florida, despite a commission investigation finding that the carriers’ mistakes prolonged outages caused by the hurricane.

Mobile carriers’ response to the hurricane was so bad that even FCC Chairman Ajit Pai—who normally avoids any criticism of the industry he’s paid to regulate—called it “completely unacceptable” in October 2018. Outages left many customers without cell service for more than a week, as Verizon and others struggled to restore service.

Pai initiated an investigation and released the FCC Public Safety Bureau’s resulting report yesterday. The report recommends changes that carriers can make to improve future hurricane responses, and Pai said he is “call[ing] on wireless phone companies, other communications providers,

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